IVR

Using IVR system can dramatically increase the business efficiency.

IVR system allows to

• Receive and process incoming calls.
• Create Interactive Voice Response Menus.
• Create Virtual Auto Answering Machine.
• Provide automation of attendant facilities like transfer to extension or to voicemail, play the messages or goto submenus etc.
• Record incoming messages and store them on PC hard disk.
• Use Caller ID detection feature in DTMF and FSK presentation as well as Russian ANI standard **.
• Generate statistical reports.

DCS Laboratoryltd IVR systems give a lot of benefits. Among them are:

• Clients can access needed information at any time of day and night, 7 days a week, the whole year round.
• Improving of services provided to your customers because of smaller client's request waiting time over response automation.
• Decreasing of staff load up to 80%, especially the attendant.
• Ability to carry out different marketing and advertising campaigns and improve their efficiencies being based on IVR statistic reports and much more.

IVR specifications

** -- Caller ID must be provided by your carrier provider.

*** -- It's possible to unify up to 32 IVR−4 or IVR−8 adaptors connected to one PC. If you use more than 4 devices, please connect them to the USB-hub which has an external power supply.